Background: Patients` satisfaction is an important source of information about outcome quality of care. The objective was to measure satisfaction with diabetes services provided to diabetic patients attending primary care health centres compared to specialized diabetes centres in Khartoum state, Sudan. Methods: A cross sectional study was carried targeting 712 diabetic patients randomly selected from 40 primary care health centres and three specialized diabetes centres in Khartoum State. A structured questionnaire was used included patients` characteristics and three point Likert scale to assess satisfaction. Ethical approval was obtained by informed consent from the patients. Data managed by statistical package for social science version 20. Factor analysis was carried to extract latent components of the scale. Multivariate analysis of variance tested the difference in satisfaction between primary care health centres and specialized diabetes centres at an acceptable level of significance less than 0.05. Results: The proportion of patients satisfied with diabetic services in primary health care centres was significantly low compared to specialized diabetes centres, 113 (24.5%) and 145 (57.8%) respectively, P=0.001. The mean satisfaction scores in primary care health centres and specialized diabetes centres were 1.85 ± 0.23 and 2.12± 0.33 respectively, P=0.001. Five factors were extracted from the satisfaction scale which contributed by 56.76% to the total variance. The mean satisfaction scores were significantly lower in primary care health centres compared to specialized diabetes centres regarding consultation session, technical capacity and referral, information and counseling and general satisfaction. Conclusion: Satisfaction with diabetes services was low in primary care health centres in Khartoum State. Capacity building regarding diabetes services at primary care level is recommended.
| Published in | American Journal of Health Research (Volume 4, Issue 5) |
| DOI | 10.11648/j.ajhr.20160405.13 |
| Page(s) | 127-133 |
| Creative Commons |
This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited. |
| Copyright |
Copyright © The Author(s), 2016. Published by Science Publishing Group |
Satisfaction, Diabetes Services, Factor Analysis, Multivariate, Primary Health Centres, Khartoum
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APA Style
Siham Ahmed Balla, Kamil Mirghani Ali Shaaban, Haiedr Abu Ahmed Mohamed, Sulaf Ibrahim Abdelaziz, Siddik Mohamed Ahmed Shaheen. (2016). Satisfaction with Diabetes Services at Primary Care Level, Khartoum State, Sudan. American Journal of Health Research, 4(5), 127-133. https://doi.org/10.11648/j.ajhr.20160405.13
ACS Style
Siham Ahmed Balla; Kamil Mirghani Ali Shaaban; Haiedr Abu Ahmed Mohamed; Sulaf Ibrahim Abdelaziz; Siddik Mohamed Ahmed Shaheen. Satisfaction with Diabetes Services at Primary Care Level, Khartoum State, Sudan. Am. J. Health Res. 2016, 4(5), 127-133. doi: 10.11648/j.ajhr.20160405.13
AMA Style
Siham Ahmed Balla, Kamil Mirghani Ali Shaaban, Haiedr Abu Ahmed Mohamed, Sulaf Ibrahim Abdelaziz, Siddik Mohamed Ahmed Shaheen. Satisfaction with Diabetes Services at Primary Care Level, Khartoum State, Sudan. Am J Health Res. 2016;4(5):127-133. doi: 10.11648/j.ajhr.20160405.13
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Download@article{10.11648/j.ajhr.20160405.13,
author = {Siham Ahmed Balla and Kamil Mirghani Ali Shaaban and Haiedr Abu Ahmed Mohamed and Sulaf Ibrahim Abdelaziz and Siddik Mohamed Ahmed Shaheen},
title = {Satisfaction with Diabetes Services at Primary Care Level, Khartoum State, Sudan},
journal = {American Journal of Health Research},
volume = {4},
number = {5},
pages = {127-133},
doi = {10.11648/j.ajhr.20160405.13},
url = {https://doi.org/10.11648/j.ajhr.20160405.13},
eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ajhr.20160405.13},
abstract = {Background: Patients` satisfaction is an important source of information about outcome quality of care. The objective was to measure satisfaction with diabetes services provided to diabetic patients attending primary care health centres compared to specialized diabetes centres in Khartoum state, Sudan. Methods: A cross sectional study was carried targeting 712 diabetic patients randomly selected from 40 primary care health centres and three specialized diabetes centres in Khartoum State. A structured questionnaire was used included patients` characteristics and three point Likert scale to assess satisfaction. Ethical approval was obtained by informed consent from the patients. Data managed by statistical package for social science version 20. Factor analysis was carried to extract latent components of the scale. Multivariate analysis of variance tested the difference in satisfaction between primary care health centres and specialized diabetes centres at an acceptable level of significance less than 0.05. Results: The proportion of patients satisfied with diabetic services in primary health care centres was significantly low compared to specialized diabetes centres, 113 (24.5%) and 145 (57.8%) respectively, P=0.001. The mean satisfaction scores in primary care health centres and specialized diabetes centres were 1.85 ± 0.23 and 2.12± 0.33 respectively, P=0.001. Five factors were extracted from the satisfaction scale which contributed by 56.76% to the total variance. The mean satisfaction scores were significantly lower in primary care health centres compared to specialized diabetes centres regarding consultation session, technical capacity and referral, information and counseling and general satisfaction. Conclusion: Satisfaction with diabetes services was low in primary care health centres in Khartoum State. Capacity building regarding diabetes services at primary care level is recommended.},
year = {2016}
}
TY - JOUR T1 - Satisfaction with Diabetes Services at Primary Care Level, Khartoum State, Sudan AU - Siham Ahmed Balla AU - Kamil Mirghani Ali Shaaban AU - Haiedr Abu Ahmed Mohamed AU - Sulaf Ibrahim Abdelaziz AU - Siddik Mohamed Ahmed Shaheen Y1 - 2016/09/24 PY - 2016 N1 - https://doi.org/10.11648/j.ajhr.20160405.13 DO - 10.11648/j.ajhr.20160405.13 T2 - American Journal of Health Research JF - American Journal of Health Research JO - American Journal of Health Research SP - 127 EP - 133 PB - Science Publishing Group SN - 2330-8796 UR - https://doi.org/10.11648/j.ajhr.20160405.13 AB - Background: Patients` satisfaction is an important source of information about outcome quality of care. The objective was to measure satisfaction with diabetes services provided to diabetic patients attending primary care health centres compared to specialized diabetes centres in Khartoum state, Sudan. Methods: A cross sectional study was carried targeting 712 diabetic patients randomly selected from 40 primary care health centres and three specialized diabetes centres in Khartoum State. A structured questionnaire was used included patients` characteristics and three point Likert scale to assess satisfaction. Ethical approval was obtained by informed consent from the patients. Data managed by statistical package for social science version 20. Factor analysis was carried to extract latent components of the scale. Multivariate analysis of variance tested the difference in satisfaction between primary care health centres and specialized diabetes centres at an acceptable level of significance less than 0.05. Results: The proportion of patients satisfied with diabetic services in primary health care centres was significantly low compared to specialized diabetes centres, 113 (24.5%) and 145 (57.8%) respectively, P=0.001. The mean satisfaction scores in primary care health centres and specialized diabetes centres were 1.85 ± 0.23 and 2.12± 0.33 respectively, P=0.001. Five factors were extracted from the satisfaction scale which contributed by 56.76% to the total variance. The mean satisfaction scores were significantly lower in primary care health centres compared to specialized diabetes centres regarding consultation session, technical capacity and referral, information and counseling and general satisfaction. Conclusion: Satisfaction with diabetes services was low in primary care health centres in Khartoum State. Capacity building regarding diabetes services at primary care level is recommended. VL - 4 IS - 5 ER -
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